Refund policy

Last Updated: October 28, 2026

At NAGI, we hope every piece you choose becomes something meaningful to you.

If your purchase isn't quite what you expected, we're here to help make things right.

Returns

Once your order has been delivered, you have 14 days to request an exchange for a different size or style, or to return the item for Nagi or Yoru store credits, unless otherwise agreed. Please note that full refunds are not accepted once an order has been placed, unless the item arrives with confirmed damage or a crafting defect. If your piece arrives with a defect, our warranty will cover a repair, replacement, or refund.

Our customer support team will review your request and provide return instructions.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Eligibility

We accept exchanges within 14 days of delivery under the following conditions:

The item must be unworn, unused, and unaltered
The item must be returned in its original packaging
The item must show no signs of wear, aging, or damage.
Pieces that have been worn or naturally aged are not eligible for return, as each Yoru piece is designed to evolve with its wearer.

2. Process

To initiate an exchange, please contact us at contact@nagiarchives.com within 14 days of the delivery date and include your order number and the reason for the exchange.
If your exchange is approved, we will provide you with a return shipping label and instructions for returning the item.
Exchanges will be processed as credits only. Once we receive your returned item, we will inspect it to ensure that it is in the same condition as when it was shipped to you.
Once the item is confirmed to be in an acceptable condition, we will issue the credits to the original purchase account.
A new order needs to be placed for the the item you wish to exchange.

3. Shipping Costs

For approved exchanges: we will provide a shipping label for eligible exchanges. However, the cost of shipping will be deducted from the issued store credits unless the return is due to an error on our part, such as a defective or incorrect item.

4. Crafting Defects

Every Nagi piece is handcrafted to high standards. In case of your jewelry piece arrives with a confirmed crafting defect:
- You may choose between a replacement or a full refund to the original payment method.
- Refunds will be processed within 3 business days after inspection and approval.

5. Limitations of Liability

This Return & Exchange Policy constitutes the sole and exclusive remedy regarding product returns. Nagi Archives disclaims all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
To the maximum extent permitted by law, Nagi Archives shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our products.

6. Changes to this Policy