Warranty
All pieces by Nagi is thoughtfully crafted and finished by hands by Yoru Atelier. We stand behind the quality of our materials and craftsmanship, ensuring that each creation is made with care and attention to detail.
This Limited Warranty applies only to jewelry purchased directly from Nagi Archives' official website and does not extend to products purchased through third-party retailers or resellers.
1. 30-Day Limited Warranty
NAGI provides a 30-day limited warranty from the date of delivery.
This warranty covers all defects in materials or craftsmanship that occur under normal use within 30 days of delivery.
If a defect or damage is confirmed, Nagi will, at our discretion:
- Repair the affected piece.
- Replace the piece with the same item, subject to availability.
There is no charge for approved warranty repairs, replacements, or required return shipping.
2. What Is Not Considered a Defect
Every Nagi piece is designed with an appreciation for natural beauty, delicate forms, and subtle individuality.
- Some designs intentionally feature organic shapes, asymmetrical details, and gentle variations that reflect their inspiration from nature.
- The following characteristics are not considered manufacturing defects:
- Subtle variations in shape, texture, or surface finish.
- Intentional asymmetry or organic design details.
- Minor differences between individual pieces resulting from the crafting process.
- Natural oxidation or tarnishing of sterling silver over time.
- Gradual changes in the appearance of gold vermeil or plated finishes resulting from regular wear.
These characteristics are part of the natural beauty and material properties of jewelry and do not necessarily indicate a defect in craftsmanship.
In addition, this warranty does not cover:
- Normal wear and tear occurring outside the 30-day damage coverage.
- Damage caused by improper care, misuse, or unauthorized alterations.
- Exposure to harsh chemicals, perfumes, cleaning agents, or other substances that may affect the jewelry's finish.
- Loss or theft of jewelry.
3. How to Submit a Warranty Claim
If you experience an issue with your NAGI jewelry within 30 days of delivery, please contact Yoru Studio at:
Please include:
Your order number.
Proof of purchase.
Clear photographs showing the issue.
A brief description of the defect or damage.
Our customer care team will carefully review your request and determine whether it qualifies under our warranty policy.
If your claim is approved, we will provide return instructions and arrange the appropriate repair or replacement.
Please do not return any items before receiving instructions from our team.
4. Limitations of Liability
This Limited Warranty is provided in addition to any rights you may have under applicable consumer protection laws.
To the fullest extent permitted by law, NAGI shall not be liable for indirect, incidental, consequential, or punitive damages arising from the use of our products.
Nothing in this policy excludes or limits any statutory rights or remedies that cannot legally be excluded or restricted.
Your consumer rights may vary depending on your country or region.
5. Changes to This Warranty
NAGI reserves the right to update or modify this Warranty Policy from time to time.
Any changes will be published on this page with an updated effective date.
Changes will not reduce warranty rights already provided for purchases made before the updated policy takes effect.
6. Contact Us
For any warranty-related questions or assistance, please contact:
We are always here to help you care for the pieces that become part of your story.