Last Updated: October 22, 2026

At Nagi, every piece is carefully prepared and packaged before making its way to you. We want your shopping experience to feel as thoughtful and effortless as the jewelry itself.

This Shipping Policy outlines important information regarding the shipment of our jewelry. By placing an order with us, you agree to the terms described below.

Ordering Processing

All orders are processed and dispatched from our operating team located in Los Angeles, CA. Orders are typically processed within 2-5 business days, excluding weekends and public holidays. During promotional periods, holidays, or times of high order volume, processing may take slightly longer.

Once your order is being prepared to ship, you will receive a shipping confirmation email containing your tracking information, and your order will be dispatched within the next 24-48 hours.

Shipping & Delivery

Shipping fees and estimated delivery times vary depending on your location and the shipping method selected at checkout. Available shipping options and applicable charges will be displayed before you complete your purchase.

All orders with free shipping will be dispatched via USPS Ground Advantage, unless an express shipping method has been selected at checkout.

Please note that the estimated delivery times do not include order processing and may be affected by customs procedures, local holidays, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to update after dispatch.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before completing your purchase. We are not responsible for orders shipped to incorrect or incomplete addresses. We will make an attempt to contact you if your entered address is flagged by our system.

If you notice an error, contact us at contact@nagiarchives.com as soon as possible.

We will do our best to accommodate changes before your order is dispatched. Once your order has shipped, address modifications will no longer be possible.

Lost or Delayed Packages

While we work with trusted shipping partners to ensure reliable delivery, occasional delays may occur due to circumstances beyond our control.

If your package is significantly delayed, lost in transit, or marked as delivered but cannot be located, please first contact the carrier immediately and then our team. We can assist in filing a claim on your behalf and determine an appropriate resolution.

Returns Due to Shipping Issues:

If your order is returned to us due to an incorrect or incomplete address provided by you or a failure to receive the package, we may charge a reshipping fee.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

NAGI is not responsible for delays caused by customs clearance procedures.

Contact Us

For any questions regarding shipping, tracking, or delivery, please reach out directly to Yoru Studio: contact@nagiarchives.com